Privacy Policy - Mason Construction Crew

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Last updated: 13 February 2026

This Privacy Policy explains how Mason Construction Crew Ltd (“we”, “us”, “our”) collects, uses, and protects personal information when you visit masonconstructioncrew.co.uk (the “Website”), contact us, or use our services.

1. Who we are (Data Controller)

Legal business name: Mason Construction Crew Ltd
Company number: 16394971
Address: 34-35 Hatton Garden, Holborn, London, EC1N 8DX
Email: info@masonconstructioncrew.co.uk
Phone: 07474074743

We are the “data controller” for the personal data we process (meaning we decide how and why your data is used).

2. The personal data we collect

a) Information you provide to us

When you contact us, request a quote, or book services, we may collect:

• Full name
• Email address
• Phone number
• Property address / postcode (for quoting, surveys, or call-outs)
• Job details and preferences (e.g., services required, urgency, access details)
• Any photos, videos, or documents you choose to send (e.g., fault photos, plans)

b) Information we collect automatically (website usage)

When you use our Website, we may collect:

• IP address
• Device type, browser type, and operating system
• Pages visited and time spent on the Website
• Referral source (how you reached our Website)
• Cookies and similar technologies (see Section 7)

3. How we use your information

We use personal data to:

• Respond to enquiries and provide quotes/estimates
• Arrange surveys, inspections, and appointments
• Deliver services (including electrical, gas/heating, plumbing, renovations, maintenance, cleaning, and waste removal)
• Communicate about schedules, access, changes, and updates
• Issue invoices/receipts and manage payments
• Maintain internal records, job history, and customer support
• Improve our Website, services, and customer experience
• Protect our business, customers, and Website from fraud, misuse, and security threats

4. Our lawful bases for processing (UK GDPR)

We process your personal data under one or more of the following lawful bases:

• Contract: to provide a quote, book work, or deliver services you request.
• Legitimate interests: to operate and improve our business, respond to enquiries, keep records, and keep our Website secure (balanced against your rights).
• Legal obligation: to comply with legal and regulatory requirements (e.g., accounting/tax rules).
• Consent: where required (e.g., certain cookies/analytics/marketing). You can withdraw consent at any time.

5. Marketing preferences

We may contact you about our services:

• where you’ve asked for a quote/service and it’s relevant, or
• where you have opted in to receive updates.

You can opt out at any time by contacting info@masonconstructioncrew.co.uk.

6. Who we share your data with

We only share personal data where necessary, for example with:

• Service providers that help us run the Website and communications (e.g., web hosting, email, form delivery)
• Payment, invoicing, and accounting providers (if/when used)
• Subcontractors and suppliers (only the information needed to deliver your requested work, such as address and job scope)
• Professional advisers (e.g., accountants, insurers, legal advisers) where required
• Authorities/regulators where we must comply with a legal obligation

We do not sell your personal data.

7. Cookies and similar technologies

Our Website may use cookies (small text files) and similar technologies to:

• make the Website work properly
• remember preferences
• measure performance and improve the Website

Cookie control:

You can control cookies through:

• your browser settings (block/delete cookies), and
• any cookie consent banner on the Website (if enabled)

Blocking cookies may affect some Website features.

8. Third-party services (WhatsApp, calls, maps, links)

If the Website includes click-to-call or WhatsApp buttons, you may be redirected to third-party platforms (e.g., WhatsApp). Those services process your data under their own privacy policies.

Our Website may also include third-party links or embedded tools (for example, Google Maps). We are not responsible for the privacy practices of third-party websites and platforms.

9. How long we keep your data (Retention)

We keep personal data only for as long as necessary for the purposes described:

• General enquiries and quotes (not taken forward): typically up to 12 months
• Customer/job records (work completed): typically up to 6 years to support legal, accounting, insurance, and tax requirements
• Photos/documents/messages: retained as needed to manage the job and records, then securely deleted or archived

Retention periods may vary where we have a legal obligation to keep records longer.

10. How we protect your data

We apply appropriate technical and organisational measures to protect your personal data, including:

• access controls and limited staff access on a need-to-know basis
• secure passwords and device protections
• reputable service providers where possible
• reasonable steps to prevent unauthorised access, alteration, disclosure, or loss

No online system is 100% secure, but we take data protection seriously and work to keep your information safe.

11) International data transfers

Some service providers we use may process or store data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place (such as adequacy regulations or approved contractual protections).

12. Your rights (UK GDPR)

You have rights over your personal data, including the right to:

• Access your data
• Correct inaccurate or incomplete data
• Request deletion (in certain circumstances)
• Restrict processing (in certain circumstances)
• Object to processing based on legitimate interests
• Data portability (where applicable)
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, email info@masonconstructioncrew.co.uk.

13. Complaints

If you’re unhappy with how we handle your personal data, please contact us first and we’ll try to resolve it promptly.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and the “Last updated” date will be changed.